Privacy Policy

The company responsible for the processing of personal information collected through Riva Football is Riva Football (trade name).

Full legal company details, registration number and registered address will be published here shortly.

The information collected depends on how you interact with our website and services.

Information you provide directly

When you make a purchase, contact our support team, create an account, or communicate with us, we may collect information such as:

• Full name;
• Email address;
• Telephone number;
• Shipping address;
• Billing address;
• Order and purchase information;
• Payment confirmation details;
• Messages and communication history with our customer support team.

We only request information that is reasonably necessary to provide our services and manage our relationship with customers.

Information collected automatically

When accessing the Riva Football website, certain technical information may be collected automatically, including:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Pages viewed;
• Website navigation and interaction data;
• Cookies and similar technologies.

This information may be used to maintain website security, understand how visitors use our website, and improve its overall performance.

Riva Football processes personal information for several legitimate business purposes.

Processing and managing orders

• Confirm and process purchases;
• Prepare orders;
• Arrange shipment and delivery;
• Send order and delivery updates;
• Manage returns, exchanges, cancellations, and refunds.

Providing customer support

• Answer customer questions;
• Assist with existing orders;
• Investigate issues;
• Resolve complaints or requests;
• Maintain records of customer communications.

Improving our website and services

• Improve website performance;
• Identify technical problems;
• Understand customer preferences;
• Improve navigation and usability;
• Develop a better shopping experience.

Marketing and promotional messages

Where consent is required by applicable law, Riva Football may use customer information to send:

• Promotional emails;
• Product announcements;
• Special offers;
• News and marketing communications.

Customers may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

The legal basis used to process personal information may vary depending on the customer's location and the purpose of the processing.

Customers in the European Economic Area

Under the General Data Protection Regulation (GDPR), personal data may be processed based on:

• The performance of a contract, such as completing and delivering an order;
• Compliance with legal or regulatory obligations;
• Legitimate business interests, including fraud prevention, security, and service improvement;
• Consent, when legally required.

Where processing is based on consent, customers may withdraw that consent at any time.

Customers in Brazil

Under the Lei Geral de Proteção de Dados (LGPD), processing may be based on:

• Performance of contractual obligations;
• Compliance with legal or regulatory requirements;
• Legitimate interests;
• Consent from the data subject where applicable.

Payments made through Riva Football are handled by authorized third-party payment providers.

Riva Football does not intentionally store complete credit card numbers, security codes, or other sensitive card information on its own systems.

Payment providers are responsible for handling payment data according to their own security standards, terms, and privacy policies.

Information required to confirm or manage a payment may still be available to Riva Football where necessary for order administration, fraud prevention, refunds, or customer support.

Riva Football does not share personal information unnecessarily.

Information may be provided to trusted third parties where required for operating our business or providing services to customers.

Shipping and logistics providers

To deliver an order, relevant information may be shared with carriers, postal operators, warehouses, fulfillment providers, or logistics partners. This may include:

• Customer name;
• Delivery address;
• Telephone number;
• Other information reasonably required to complete delivery.

Payment processors

Certain information may be shared with payment providers, banks, or payment processors when necessary to authorize, process, verify, refund, or investigate a transaction.

Technology and service providers

We may use external companies to support functions such as:

• Website hosting;
• E-commerce infrastructure;
• Customer service;
• Email communications;
• Analytics;
• Advertising and marketing;
• Fraud detection and prevention;
• Security and technical services.

These providers should process information only to the extent necessary to perform the services for which they were engaged.

Because Riva Football serves customers internationally and may work with service providers located in different countries, personal information may be processed outside the customer's country of residence. This may occur when using providers involved in areas such as:

• Payment processing;
• Shipping and logistics;
• Website infrastructure;
• Customer support;
• Analytics;
• Marketing and communication services.

Where international transfers occur, Riva Football takes reasonable steps to work with providers that apply appropriate safeguards and security standards in accordance with applicable data protection requirements.

Riva Football may use cookies and related technologies to operate the website, understand user behavior, improve performance, and support marketing activities.

Essential cookies

• Maintaining the shopping cart;
• Processing checkout;
• Maintaining account sessions;
• Remembering essential website preferences.

Some essential cookies cannot be disabled without affecting website functionality.

Analytics cookies

Analytics technologies may be used to understand how visitors interact with the website, including which pages are accessed and how visitors navigate the store. This information helps us identify areas for improvement.

Advertising and marketing cookies

Where permitted, marketing technologies may be used to:

• Measure advertising performance;
• Understand campaign effectiveness;
• Display more relevant advertisements;
• Improve marketing communications.

Customers may manage cookies through their browser settings and, where available, through the website's cookie preference tools. Disabling certain cookies may limit some features of the website.

Riva Football uses reasonable technical, administrative, and organizational measures designed to protect personal information against situations such as:

• Unauthorized access;
• Accidental loss;
• Improper use;
• Unauthorized alteration;
• Unauthorized disclosure;
• Security incidents.

These protections may include the use of secure technology, restricted access, trusted service providers, and operational security procedures.

However, no internet-based system, electronic transmission, or method of data storage can be guaranteed to be completely secure.

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected or where retention is required by law. Information may be retained for purposes including:

• Processing and documenting purchases;
• Customer support;
• Accounting and tax obligations;
• Fraud prevention;
• Legal compliance;
• Managing disputes;
• Maintaining necessary business records.

Once information is no longer required, it may be deleted, anonymized, or otherwise securely disposed of where appropriate.

Depending on the laws applicable to you, you may have certain rights relating to your personal information. These may include the right to:

• Request access to personal information we hold about you;
• Request correction of incomplete or inaccurate information;
• Request deletion of personal information in certain circumstances;
• Request restriction of certain processing activities;
• Object to specific uses of your information;
• Withdraw previously provided consent;
• Request additional information about how your data is processed.

Certain rights may be subject to legal limitations or exceptions.

Requests relating to personal information may be submitted through the contact information provided at the end of this policy.

We may request reasonable information to verify the identity of the person making the request before providing access to or modifying personal data.

Riva Football does not knowingly seek to collect personal information from children where the collection would not be permitted under applicable law.

Customers are responsible for providing accurate information and complying with applicable minimum-age requirements when purchasing products or using our services.

Where parental or legal guardian authorization is required by law, appropriate authorization should be obtained before personal information is submitted.

The Riva Football website may include links, integrations, or references to websites and services operated by third parties.

Once a customer leaves our website or interacts directly with an external service, that third party's privacy practices and terms may apply.

Riva Football does not control and is not responsible for the privacy practices, security measures, or content of independent third-party websites. We recommend reviewing their respective privacy policies before submitting personal information.

This Privacy Policy may be revised when necessary to reflect changes in:

• Our services;
• Business operations;
• Technology;
• Data processing practices;
• Legal or regulatory requirements.

When changes are made, the revised version will be published on this page and the Last Updated date may be changed accordingly. Customers should periodically review this page to remain informed about how personal information is handled.

If you have questions about this Privacy Policy, how Riva Football handles personal information, or wish to exercise an applicable privacy right, please contact the Riva Football support team.

Contact email and registered address will be published here shortly.

Riva Football is committed to handling personal information responsibly, transparently, and in accordance with applicable privacy and data protection requirements.