Returns & Refunds Policy

Customers may request a return, exchange, or refund provided that the conditions established in this policy are met.

To qualify for a return:

• The request must be made within 7 calendar days from the date the order is received;
• Our customer support team must be contacted before the product is shipped back;
• The item must be unused, unworn, and maintained in its original condition;
• Original packaging, accessories, labels, and included items must be returned whenever applicable.

Products that show evidence of use, improper handling, washing, modification, misuse, or customer-caused damage may be refused for return or exchange.

Riva Football products are subject to quality checks before being dispatched.

If an item is delivered with a suspected manufacturing defect or quality issue, the customer should contact our support team as soon as possible.

To allow our team to assess the case, the customer may be required to provide:

• Order number;
• Clear photographs or videos showing the issue;
• A detailed explanation of the problem.

Following an evaluation, Riva Football may provide an appropriate solution, which may include:

• Product replacement;
• Repair or another corrective solution when applicable;
• Full or partial refund depending on the circumstances.

Damage resulting from normal wear and tear, intensive use, improper use, or external factors is not considered a manufacturing defect.

We understand that selecting the ideal size when purchasing online is not always straightforward.

Customers who receive an item and wish to exchange it for another size must contact our support team within the applicable return period.

For size exchange requests, customers may be asked to provide:

• Order number;
• Size originally received;
• Size requested for the replacement;
• Photographs confirming the current condition of the product.

The item must remain unused and in its original condition.

All size exchanges are subject to stock availability at the time the request is processed.

Customers wishing to request a return or exchange must follow the procedure below:

Contact the Riva Football customer support team by email.

Include the following information:

• Order number;
• Full customer name;
• Reason for the return or exchange;
• Photos or videos when requested or relevant to the case.

Wait for authorization and return instructions from our support team before sending the product.

Items returned without prior approval or without following the provided instructions may not be accepted.

Responsibility for return shipping costs will depend on the reason for the return.

When the customer is responsible

The customer may be responsible for return shipping expenses in situations such as:

• Selection of the incorrect size;
• Change of mind or preference;
• Incorrect information or selection made by the customer during the purchase.

When Riva Football is responsible

Riva Football may cover reasonable return shipping costs when:

• The item arrives with a confirmed manufacturing defect;
• A different product from the one ordered was sent;
• The return results directly from an error made by Riva Football.

Each request is reviewed individually to determine the appropriate solution.

After a returned product reaches the designated return location, it will be inspected by our team.

Once the inspection is completed, the customer will be informed whether the refund has been approved.

Approved refunds will normally be issued using the same payment method originally used for the purchase.

The time required for the funds to appear in the customer's account may vary depending on the payment provider, card issuer, bank, or other financial institution involved.

Riva Football cannot be held responsible for processing delays caused by third-party payment providers or financial institutions.

Depending on the condition in which an item is returned, Riva Football may approve only a partial refund.

This may apply, for example, when:

• The returned product shows signs of use;
• Original packaging, accessories, or included items are missing;
• The product was damaged after delivery due to handling by the customer.

The amount refunded will be determined after inspection of the returned product.

Customers may request the cancellation of an order shortly after completing their purchase.

However, once an order has entered the processing, preparation, dispatch, or shipping stage, cancellation may no longer be possible.

When a cancellation request is accepted, the corresponding refund will be issued through the original payment method.

Customers are responsible for checking that all shipping and delivery information provided at checkout is complete and accurate.

Riva Football cannot be held responsible for unsuccessful deliveries resulting from circumstances such as:

• Incorrect or incomplete delivery addresses;
• Missing apartment numbers, building details, or other required delivery information;
• Refusal by the customer to accept the package;
• Failure to collect a parcel from a local carrier, collection point, or postal facility.

If an order is returned due to circumstances attributable to the customer, additional shipping charges may be required before the order can be sent again.

Customers located within the European Union continue to benefit from any mandatory consumer rights granted under applicable European and local consumer protection legislation.

This may include statutory withdrawal rights and other protections established under the laws applicable to the customer's country of residence.

Customers who wish to exercise these rights may contact our support team for assistance with the appropriate procedure.

Nothing contained in this Returns & Refunds Policy is intended to exclude or restrict consumer rights that cannot legally be waived or limited.

Riva Football reserves the right to reject a refund, exchange, or return request when the requirements of this policy have not been satisfied.

This may include situations where:

• The applicable return period has already expired;
• The product has been used, altered, or damaged after delivery;
• The established return procedure was not followed;
• The customer does not provide information or evidence reasonably required to evaluate the request.

Any refusal will be based on the circumstances of the individual case and applicable consumer legislation.

Riva Football may revise or update this Returns & Refunds Policy when necessary. The most recent version will always be published on this page.