Terms of Use

Riva Football is an online store specialising in football boots, footwear, clothing, accessories, and other football and sports-related products.

The website is operated by:

• Legal Company Name: [LEGAL COMPANY NAME]
• Trading Name: Riva Football
• Company Registration Number / CNPJ: [CNPJ]
• Registered Address: [FULL ADDRESS]
• Email: [SUPPORT EMAIL]

Throughout these Terms, the expressions “Riva Football”, “Riva”, “we”, “us”, or “our” refer to the company responsible for operating the store.

By using our website or placing an order, you agree to these Terms of Use and to the other policies available on the website, including, where applicable:

• Privacy Policy
• Shipping Policy
• Returns, Exchanges and Refund Policy
• Cookie Policy

These policies form part of the conditions applicable to the use of the platform and to purchases made through Riva Football.

You agree to use the website only for lawful purposes. You must not use the platform to:

• Carry out fraudulent or illegal activities;
• Provide false information or use another person's information without authorisation;
• Attempt to access restricted areas, servers, systems, or accounts without authorisation;
• Introduce viruses, malicious code, or any technology intended to compromise the operation of the website;
• Copy, reproduce, or commercially exploit Riva Football content without authorisation;
• Place orders using payment methods obtained unlawfully;
• Interfere with the operation, security, or infrastructure of the platform.

Riva Football may take appropriate measures to protect its systems, customers, and operations whenever suspicious activity is identified.

Some features of the website may require users to provide personal information. Customers are responsible for ensuring that all information provided is accurate, complete, and up to date. This may include:

• Full name;
• Tax identification number or identification document, where required;
• Email address;
• Telephone number;
• Shipping address;
• Billing address;
• Any information required to process the order.

Riva Football is not responsible for delays, failed deliveries, or other problems caused by incorrect information provided by the customer.

Where account creation is available, users are responsible for keeping their login details secure and confidential. Users must not share their password or allow third parties to access their account without authorisation.

If you identify any suspicious or unauthorised access, you should contact our support team. Riva Football may restrict or suspend accounts used fraudulently, abusively, or in breach of these Terms, subject to applicable law.

Riva Football seeks to provide clear and accurate information about its products. Product pages may include information such as:

• Model;
• Brand;
• Colour;
• Material;
• Size;
• Sole type;
• Technical features;
• Availability;
• Price;
• Illustrative images;
• Other relevant specifications.

Colours displayed on screens may differ slightly from the physical product due to factors such as photography lighting, screen settings, and manufacturing variations. Where a size guide is provided, we recommend checking it carefully before completing your purchase.

Product availability may change depending on stock movements and simultaneous order processing. In exceptional circumstances, a product may become unavailable after an order has been placed.

If this occurs, Riva Football will contact the customer and provide the available alternatives, which may include product replacement, store credit, item cancellation, or a refund of the corresponding amount, where applicable.

Prices displayed on the website are shown in the currency indicated during browsing and may be changed at any time for future purchases. The price applicable to an order will be the price displayed during checkout, subject to the conditions of the offer and applicable law.

Additional charges, such as shipping costs, where applicable, will be displayed before the order is completed.

Although we take reasonable steps to keep website information accurate, technical or operational errors may occur. If an obvious error is identified in relation to price, description, availability, or offer conditions, Riva Football may contact the customer to clarify the situation and seek an appropriate solution.

Any correction or handling of such errors will be carried out in accordance with applicable consumer protection laws.

Promotions, discounts, and discount codes may be subject to specific conditions, including:

• Validity period;
• Eligible products;
• Minimum order value;
• Maximum number of uses;
• Limitations per customer;
• Restrictions on combining promotions.

The specific conditions presented as part of a promotion will apply during the respective promotional period. Discount codes cannot be exchanged for cash unless expressly stated otherwise.

When completing an order, the customer submits a purchase request to Riva Football. After an order is placed, checks may be carried out relating to:

• Payment;
• Availability;
• Customer information;
• Shipping address;
• Transaction security;
• Fraud prevention.

Receiving an automatic order confirmation does not prevent additional checks from being carried out where required. Customers will be informed about the progress of their order using the contact details provided during checkout.

Available payment methods will be displayed during checkout. Payments may be processed by third-party payment service providers. Transaction approval may depend on the rules, security checks, and procedures applied by the relevant financial institution or payment provider.

Riva Football may request additional information where necessary to verify the legitimacy of a transaction and prevent fraud.

To protect both our customers and our business, certain orders may be subject to additional verification procedures. Where risks or inconsistencies are identified, we may request confirmation of information relating to the order.

An order may be temporarily placed on hold while verification is carried out. If a transaction cannot be verified or payment is not approved, the order may be cancelled in accordance with applicable law.

Procedures relating to order preparation, shipping, tracking, and delivery are described in our Shipping Policy, available on the website. Delivery times are estimates calculated according to the shipping method, destination, and other conditions presented during checkout.

Circumstances outside Riva Football's reasonable control may affect delivery times, including:

• Carrier delays;
• Strikes;
• Severe weather conditions;
• Logistical disruptions;
• Customs inspections;
• Infrastructure problems;
• Force majeure events.

Where possible, our team will provide support to help customers track and resolve delivery-related issues.

Customers are responsible for checking their shipping address carefully before completing an order. Once an order has been dispatched, it may no longer be possible to change the delivery address.

If delivery cannot be completed because of an incorrect or incomplete address, absence of the recipient, or incorrect information provided by the customer, additional logistical procedures may be required.

The conditions applicable to returns, exchanges, and refunds are described in the Returns, Exchanges and Refund Policy available on the Riva Football website. That policy forms part of these Terms of Use.

Nothing in these Terms is intended to restrict or remove any consumer rights guaranteed by applicable law.

For online purchases, customers may exercise any applicable statutory right of withdrawal within the period established by applicable consumer protection legislation. The procedures for requesting cancellation, return, and any applicable refund are explained in our Returns, Exchanges and Refund Policy.

Riva Football will make appropriate communication channels available for customers to submit such requests.

Products sold by Riva Football are subject to any warranties required by applicable law and, where applicable, additional warranties provided by the manufacturer or by Riva Football.

Signs of misuse, damage caused by improper use, or normal wear and tear may be taken into account when reviewing warranty claims, always subject to the customer's statutory rights.

Content made available through the Riva Football website may be protected by intellectual property rights. This includes, but is not limited to:

• The Riva Football name;
• Logos;
• Brand identity;
• Original photographs;
• Videos;
• Texts;
• Product descriptions;
• Graphic elements;
• Website design;
• Layouts;
• Banners;
• Advertising materials;
• Content created by the company.

Reproduction, distribution, modification, commercial use, or exploitation of such content without prior authorisation is prohibited, except where permitted by law. Trademarks, photographs, and materials owned by manufacturers or other third parties remain the property of their respective owners.

Where the website allows customers to submit reviews, comments, photographs, or other content, users must ensure that they have the right to share such material. Users must not submit content that is:

• Illegal;
• Offensive;
• Fraudulent;
• Discriminatory;
• Infringing on third-party rights;
• Containing third-party personal data shared without authorisation;
• Malicious or considered spam.

Riva Football may moderate content published through its channels where necessary to maintain the security and integrity of the platform.

The website may use or direct users to third-party services, including:

• Payment platforms;
• Shipping carriers;
• Tracking systems;
• Customer service tools;
• Social media platforms;
• Integrated applications;
• Technology service providers.

These third parties may operate under their own terms and privacy policies. Riva Football does not fully control independently operated third-party platforms, and use of those services may also be subject to the terms established by those providers.

Riva Football processes personal data necessary to operate the website, process orders, arrange deliveries, provide customer support, prevent fraud, and carry out other activities related to our services. Personal data will be handled in accordance with applicable data protection legislation and our Privacy Policy.

Our Privacy Policy explains, among other matters:

• What information may be collected;
• Why the information is used;
• Who the information may be shared with;
• How long the information may be retained;
• The rights available to data subjects;
• How to contact us regarding privacy matters.

Riva Football uses technical and administrative measures intended to protect information and transactions carried out through the platform. However, no system connected to the internet can guarantee absolute security.

Users are also responsible for adopting appropriate security practices, including protecting their devices, passwords, and login information.

Riva Football aims to keep the website available and functioning properly. However, the platform may occasionally become temporarily unavailable due to:

• Updates;
• Maintenance;
• Technical failures;
• Server issues;
• Cyberattacks;
• Third-party provider issues;
• Events outside the company's reasonable control.

Temporary website unavailability does not automatically create liability for Riva Football, without prejudice to rights that cannot legally be excluded.

To the extent permitted by applicable law, Riva Football will not be responsible for losses resulting exclusively from:

• Improper use of the platform by the user;
• Incorrect information provided by the customer;
• Failures caused by independent third-party systems or services;
• Security incidents that could not reasonably have been prevented;
• Force majeure events;
• Use of products contrary to their intended purpose or instructions.

Nothing in these Terms shall be interpreted as excluding or limiting liability where such exclusion or limitation is prohibited by applicable law.

By placing an order, the customer agrees to receive communications necessary for processing and fulfilling that order, including:

• Order confirmation;
• Payment confirmation;
• Processing updates;
• Shipping information;
• Tracking updates;
• Order-related requests;
• Customer service communications.

Marketing communications will be handled separately and may be unsubscribed from using the mechanisms provided by Riva Football.

Riva Football may update these Terms of Use to reflect changes to our services, operations, or legal requirements. The most recent version will always be available on the website together with the corresponding update date.

Changes will apply in accordance with applicable law and will not affect rights already acquired by customers.

If any provision of these Terms is considered invalid or unenforceable by a competent authority, the remaining provisions will remain valid to the extent permitted by law.

These Terms of Use shall be interpreted in accordance with the laws of the Federative Republic of Brazil, including applicable consumer protection and e-commerce legislation. Where a consumer relationship exists, all rights and protections granted to consumers under Brazilian law will remain fully preserved.

If you have any questions or problems relating to the website or an order, we encourage you to contact our customer service team first so that we can attempt to resolve the matter.

Nothing in these Terms restricts the customer's right to contact consumer protection authorities or seek judicial remedies. Where applicable, disputes shall be subject to the jurisdiction determined by Brazilian law, including any statutory right of consumers to bring proceedings in the courts of their place of residence.

For questions relating to these Terms of Use, orders, or use of the website, please contact us through Riva Football's official communication channels.

Riva Football
Email: rivafootball01@gmail.com
Website: www.rivafootball.com

Customer support will be provided through the official channels displayed on the website.

By using the Riva Football website or placing an order, you confirm that you are aware of and agree to these Terms of Use and the other policies applicable to the use of the platform.