Shipping Policy

Riva Football is the trade name under which this store operates.

Full legal company details, registration number, registered address and contact email will be published here shortly.

Riva Football operates as an international e-commerce business and may serve customers across Europe and other international markets.

Once payment has been successfully confirmed, the order enters our preparation process.

Our standard order processing period is 3 to 7 business days.

During this stage, the order may go through:

• Payment and order verification;
• Product preparation;
• Quality control;
• Packaging;
• Final preparation for dispatch.

In periods of increased demand, limited stock availability, public holidays, or other operational circumstances, preparation may take up to 10 business days.

The processing period begins before shipment and is separate from the estimated transportation time.

Riva Football works with different logistics providers to deliver orders internationally.

Depending on the destination and available shipping routes, an order may be handled by:

• International shipping companies;
• Regional logistics operators;
• Local delivery companies;
• Postal services in the destination country.

As international shipments may pass through more than one logistics network, the carrier responsible for final delivery may differ from the carrier that initially receives the parcel.

Delivery times depend on several factors, including the destination country, transportation route, customs procedures, and the performance of local delivery services.

For orders delivered to European destinations, the typical estimated delivery time is 10 to 20 business days after the order has been shipped.

This is an estimated timeframe and should not be interpreted as a guaranteed delivery date.

International shipments may occasionally be affected by circumstances outside Riva Football's direct control, including:

• Customs inspections or clearance procedures;
• Public holidays;
• Transportation delays;
• Weather disruptions;
• Local carrier issues;
• Operational delays within logistics networks.

After an order has been dispatched, tracking information will normally be sent to the email address provided during checkout.

In some cases, the tracking number may not display movement immediately. This can occur because international carriers and logistics partners may require time to exchange shipment information between their systems.

A dedicated order tracking page will be available on this website shortly.

Tracking information may be updated at different intervals throughout the journey, particularly when a parcel is being transferred between international and local logistics providers.

Customers are responsible for ensuring that the shipping information submitted during checkout is complete and accurate.

Before completing an order, please confirm:

• Full recipient name;
• Street name and number;
• Apartment, unit, building, or additional address information where required;
• Postal or ZIP code;
• City;
• State or region where applicable;
• Country;
• Valid contact details.

Incorrect or incomplete shipping information can cause delays, failed delivery attempts, or returned parcels.

Riva Football cannot be held responsible for delivery problems resulting from incorrect information provided by the customer.

If you notice an error in your delivery information, please contact our customer support team as quickly as possible.

Address changes can normally only be requested before the order enters the shipping process.

Once a parcel has already been dispatched or handed over to the carrier, Riva Football may no longer be able to modify the destination address.

Any successful modification will depend on the current order status and the capabilities of the logistics provider.

International deliveries may be subject to customs procedures, import regulations, inspections, taxes, or other charges established by authorities in the destination country.

Where applicable, customs duties, import taxes, or local fees are determined by the relevant authorities and remain the responsibility of the customer.

Riva Football does not determine or control:

• Customs charges;
• Import tax rates;
• Customs clearance decisions;
• Inspections carried out by government authorities;
• Delays caused by customs procedures.

Customers purchasing internationally are responsible for complying with the import requirements applicable to their destination country.

International tracking may occasionally remain unchanged for a period while a parcel is moving between logistics facilities or countries.

If an order experiences an unusually long delay or has not received tracking updates for an extended period, customers should contact our support team.

Riva Football may review the shipment information and, where appropriate, contact the relevant logistics provider to investigate the parcel's status.

We recommend contacting our team and allowing us an opportunity to investigate delivery issues before opening a dispute with a payment provider. This allows us to review the shipment and provide the appropriate assistance whenever possible.

If an order arrives with visible damage to the parcel or the products inside it, customers should contact Riva Football within a reasonable period after delivery.

To help our team evaluate the case, please provide:

• Order number;
• Clear photographs of the external packaging;
• Photographs or videos showing the condition of the product;
• A brief description of the issue.

Our team will review the evidence and determine the appropriate solution based on the circumstances. Customers should keep the original packaging until the case has been evaluated whenever possible.

For assistance with shipping, tracking, delivery issues, or address corrections, please contact the Riva Football support team.

Contact email and registered address will be published here shortly.

Riva Football may modify or update this Shipping Policy when required. The latest version of the policy will always be published on this page.